Privacy Policy
Effective Date – May 17, 2024
We design and operate our technology and services with our users’ protection and privacy in mind, and we make every effort to be transparent in our data collection and use practices.
Our unique education products include individual accounts that enable schools and parents to keep track of individual student learning and maintain control over their student data. We do not use student or children’s personal information for advertising purposes, including targeted advertising. We do not rent or sell student data. We limit the data collected from students or children to only that which is necessary to meet the educational purposes of essaypop. Districts, schools, and homeschools can delete student, personally identifiable information at any time.
We are proud supporters of the K-12 School Service Provider Pledge to Safeguard Student Privacy. We have proudly signed off on the Student Data Privacy Agreements for both California and Massachusetts. These are among the most stringent and rigorous agreements in the country.
We provide prominent notice to users and send out email notices to customers before making any material changes to our Privacy Policy. essaypop complies with the Children’s Online Privacy Protection Act (COPPA). essaypop agrees to operate as a school official as the term is used in the Family Educational Rights and Privacy Act (FERPA), and operates at the direct control of our school and district customers with respect to our use and handling of their student records.
essaypop, LLC (“us”, “we”, or “our”) operates thewww.essaypop.com website (hereinafter referred to as the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible fromwww.essaypop.com.
Service
Service is the www.essaypop.com website operated by essaypop.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
WE DO NOT TRACK
We do not behaviorally target advertising to users on our site using personal information or children’s personal information. We do not track users over time and across third-party websites to provide targeted advertising and therefore do not respond to Do Not Track (DNT) signals. For more information on “do not track”, please visit www.essaypop.com.
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Cookies and Usage Data
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
essaypop, LLC uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent, and address technical issues
To personalize the experience while in the Hive
To name documents in accordance with the MLA format
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. essaypop will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Legal Requirements
essaypop, LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of essaypop, LLC
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
As a European citizen, under GDPR, you have certain individual rights. You can learn more about these guides in the GDPR Guide.
CYBER SECURITY
We strive to maintain security policies and procedures that are designed to protect your information. Our servers are located in a secured, locked, and monitored environment to prevent unauthorized entry or theft and are protected by a firewall. The servers are located in a data center in the United States and backed up daily to a secure, U.S.-based, off-site data center. The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service. The purpose of using these services is to provide better technical support.
Intercom (teachers only)
Intercom is provided by Intercom Inc. For more information on what type of information Intercom collects, please visit the Terms of Use page of Intercom: Intercom TermsMonti APM
Monti APM is provided by Monti APM. For more information on what type of information Monti APM collects, please visit the Privacy Policy: Monti APM PrivacyFacebook Pixel
Facebook Pixel is provided by Facebook. For more information, please visit: Facebook PrivacyGoogle Analytics
Google Analytics is provided by Google, Inc. For more information, please visit:Google Analytics Policies
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: CalOPPA
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes on our Privacy Policy Page.
You can change your personal information by contacting us through email.
essaypop relies on each teacher or school to provide appropriate notice to parents with regards to the collection of Personal Data. The teacher or school is able to provide consent for the use of essaypop as permitted by the Children’s Online Privacy Protection Act (“COPPA”). COPPA FAQ
If you are a parent or guardian and have become aware that your child has provided us with Personal Data without consent, please contact us so that we may remove it from our servers.
Children Under Age 13:
In compliance with the Children’s Online Privacy Protection Act (COPPA), essaypop does not collect personally identifiable information from children under 13, without a parent or guardian’s consent, or that of a school if applicable. Parents and guardians of children under 13 who use any of the essaypop products have certain rights under COPPA and essaypop recognizes those rights. At any time, parents/guardians using a home product may request to review the personal information we collected from their child, request that we make no further use of that information, or request that we delete it. To exercise your right to delete information, please use the contact information below. Parents/guardians of children using essaypop through a school account should contact their school to exercise their rights and we will work with the parent/guardian and school together to facilitate those requests. A child’s participation or access to an activity on essaypop cannot be conditioned on him or her providing more personal information than is reasonably necessary for that activity.
FERPA
essaypop shall maintain student information for and on behalf of Subscriber – in accordance with the Family Educational Rights and Privacy Act (“FERPA”), 20 U.S.C. § 1232g(a)(4)(A)(ii), 1232g(b)(1) — for the purpose of providing digital writing services pursuant to this subscription. essaypop may use the student information to conduct analysis activities, including, but not limited to, longitudinal studies, alignment studies, and norming studies for the benefit of the Subscriber and/or for the collective benefit of multiple Subscribers, as permitted by FERPA. Personally identifiable information (“PII”) derived from student information provided to essaypop may be disclosed only to essaypop employees who have a legitimate educational interest in maintaining, organizing, or analyzing the data for uses authorized in this subscription. PII derived from Student Information and maintained by essaypop shall not be further disclosed by essaypop, except as allowed by FERPA. Subscriber is responsible for any notices to parents required under FERPA and for providing parents/guardians the opportunity to inspect and challenge the contents of the student records in question.
In our ongoing efforts to enhance educational experiences, we responsibly integrate generative AI and large language models (LLMs) into our services. We are committed to ensuring that the use of these technologies aligns with our privacy standards and educational goals. This policy outlines our responsible use of generative AI, emphasizing transparency, confidentiality, and the ethical deployment of these advanced technologies.
AI-Generated Feedback
Purpose and Scope:
We provide AI-generated feedback to support both teachers and students in the learning process. This feedback is designed to be informative and constructive, aiding in the development of writing skills and fostering a positive educational environment.
Quality and Accuracy:
Our AI systems are regularly evaluated and updated to ensure the feedback provided is accurate, relevant, and helpful. We are dedicated to maintaining the highest standards of quality in AI-generated feedback.
Confidentiality and Data Security
Confidentiality of Inputs:
All inputs provided by teachers and students for generating AI feedback are treated with strict confidentiality. These inputs are not shared with third parties and are not used for training AI models outside the scope of improving our services.
Data Protection Measures:
We employ robust data protection measures to safeguard the information provided by users. These measures include encryption, access controls, and regular security audits to prevent unauthorized access and ensure the integrity of user data.
Ethical Use of AI
Transparency:
We are committed to being transparent about how our AI systems operate and how user data is utilized. Users are informed about the role of AI in our services and the nature of the feedback they receive.
Bias and Fairness:
We strive to ensure that our AI systems are free from bias and provide fair and equitable feedback to all users. Continuous monitoring and testing are conducted to identify and mitigate any potential biases in the AI-generated feedback.
User Control and Consent
Informed Consent:
We obtain informed consent from users before utilizing AI-generated feedback services. Users are provided with clear information about the benefits and limitations of AI feedback.
Opt-Out Options:
Users have the option to opt out of AI-generated feedback services at any time. Alternative methods of feedback will be made available to those who choose not to participate in AI-based assessments.
Data Privacy and Security
Confidentiality:
We ensure that all personal data and educational content provided to our AI systems are kept confidential and are not shared with third parties for AI training or other purposes.
Transparency:
Users are informed about the use of AI in our services and how their data is being utilized to provide enhanced educational tools.
essaypop is used in schools at the direction of our Customers. In addition, we are obligated under FERPA to remain under the direct control of our Customers with respect to our use and maintenance of student personal information that is part of the education record. As such, if you use essaypop through a school account and wish to exercise your rights with respect to student personal information, please contact your education institution and we will work with them to facilitate your request.
All other essaypop users and visitors may exercise these rights by:
Emailing us at contact@essaypop.com
Or mailing us at essaypop, Attn: Legal Department, 1751 Colorado Blvd #325 Los Angeles, CA 90041.
Your exercise of the above rights is subject to certain exemptions to safeguard the public interest and our interests. Requests to exercise these rights may be granted in whole, in part, or not at all, depending on the scope and nature of the request and applicable law. Where required by applicable law, we will notify you if and why we are unable to fulfill your request.
Non-discrimination: We shall not discriminate or otherwise penalize anyone for exercising their rights.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.